Fix audio or sound problems in Windows 10

There could be several reasons why the device lost audio functionality. Use the following troubleshooting steps to diagnose the problem: Fix audio or sound problems in Windows 10

  • Apply updates with automatic scanning
  • Try the Windows Troubleshooter
  • Check the sound settings
  • Test your microphone
  • Check the privacy of the microphone
  • Uninstall the sound driver from Device Manager and restart it (Windows will try to reinstall the driver. If not, try the next step.)
  • Update the sound driver through Device Manager
  • Change the default sound format
  • Restart Audio Services

Applicable brands

  • ideapad
  • Ideas center
  • ThinkPad
  • ThinkCentre

Operating systems

  • Windows 10


Check out our video: Audio Problem on My PC

1.Use Automatic Updates

Use automatic updates to make sure your computer has the latest drivers; updates are available with the automatic scan option:

  1. Go to
  2. Choose Detect Product.
  3. Select Drivers & Software.
  4. Select Automatic Updates and check for updates.

2.Try Windows Troubleshooter

On Windows 10, try Windows Audio Troubleshooter

3.Check your sound settings

Check if the audio device has been disabled incorrectly or automatically Note: The F4 key can be used to mute the microphone on some laptops.

  1. Right-click the sound icon in the system tray at the bottom right of the screen and select Open Volume Mixer.
  2. Make sure none are disabled. This picture shows a deactivated icon:
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4.Test your microphone

See this link: How to Set Up and Test Microphones in Windows 10.

5.Check the privacy of the microphone

If you’re using a microphone, make sure the application is allowed to use the microphone.
To check the privacy settings, do the following:

  1. Click on the Windows icon.
  2. Choose Settings.
  3. Scroll down and select Privacy.
  4. Choose Microphone.
  5. Make sure Allow apps to access your microphone is turned on.

6.Uninstall the Sound Driver in the Device Manager

  1. In Windows 10, right-click the Windows icon and choose Run. The Run dialog box appears.
  2. In Device Manager, expand the Sound, Video, and Game Controllers category. In this category, right click on the name of your sound card device. A context menu is displayed. Then select Uninstall or Uninstall Device.
  3. If necessary, confirm the uninstallation. Check the box next to Delete the driver software for this device and click the OK button.
  4. Restart the PC for the change to take effect. After the restart, Windows tries to reinstall the driver.
  5. If that doesn’t work, skip to the next step to update the sound driver in Device Manager.

7.Update the sound driver in Device Manager

  1. In Device Management, right-click the name of the audio device. Select Update Driver Software.
  2. Click Automatically check for updated driver software. Then Windows searches for and installs the new driver.
  3. Restart the PC for the change to take effect.

8.Change the default sound format

  1. Right-click the sound icon in the system tray at the bottom right of the screen. Select Open Sound Settings (Windows 10) .
  2. Select device properties.
  3. Select Additional Device Properties.
  4. Click the Advanced tab. Under Default Format, change the sample rate and bit depth until one of the settings works. Select 24 bit, 44100 Hz or 24 bit, first 192000 Hz. Click Apply and OK to save the change.
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9.The next steps only apply to machines with the CONEXANT driver.

  1. Right click there
  2. Right-click the CONEXANT audio device and click Properties.
  3. Click the Improvements tab and select the Disable all improvements check box. Then select Apply and OK.

Restart Audio Services

  1. In Windows 10, right-click the Windows icon and choose Run. Enter services.msc. Click OK .
  2. Scroll down to Windows Audio and double-click to open the menu.
  3. If the service has stopped for any reason, the system audio will not work properly. Restart the service by double-clicking and selecting Start.
  4. Check the service startup type. Audio services should be set to Automatic by default.
    Click on Apply.

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