How to uninstall update KB5000802 to fix blue screen problems on Windows 10

As part of March’s 2021 Patch Tuesday, Microsoft made available update KB5000802 on devices that run Windows 10 version 20H2, version 2004 and version 21H1 from the beta Channel. Although the update was designed to fix security issues, shortly after its release the update, users began complaining of the Blue Screen of Death (BSoD).

Based on Microsoft this blue-colored screen the result of the APC_INDEX_MISMATCH error that occurs when trying to print using certain applications. This is a reasonable assumption as many users have stated that the error may occur when printing using Kyocera, Ricoh, Zebra and various other printers, and also when trying to print printing jobs via Notepad, Office, and other applications.

Microsoft claims that it is in the process of investigating the issue, however it doesn’t provide a timeline or an alternative to address the issue. If you’re among the people affected by this faulty release, it’s possible to delete this update KB5000802 removed from Windows 10 until the fix is released.

The following Windows 10 guide We will guide you through steps to deinstall the update KB5000802 in the event that it causes issues with bugchecks on your system. If you are not installing the update, we’ll detail the steps you need to take to stop your device from installing and downloading this patch in a timely manner.

  • How do you remove updates KB5000802 out of Windows 10
  • How do I skip the update KB5000802 for Windows 10

How do I remove the the update KB5000802 out of Windows 10


To deinstall this update KB5000802 to resolve problems with printing in Windows 10, use these steps:

  1. Open Settings.
  2. Click on Update & Security.
  3. Click on Windows Update.
  4. Click the View update history button.
  5. Click the Uninstall updates option.
  6. Select the Security Update for Microsoft Windows (KB5000802) update.
  7. Click the Uninstall button.
  8. Click the Yes button.
  9. Click the Restart now button.
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After you have completed these steps after which this update is removed then your system will be restored to the previous version and resolve any issues this update may have caused.

The printing issue is impacting older versions of Windows that include Windows 10 version 1909 with update KB5000808, version 1800 with update KB5000822 and version 1803 which has the update KB5000809. If you are using any of these older versions, you may follow the steps above to prevent the problem.

How can I skip updating KB5000802 for Windows 10

If the update hasn’t been installed yet, stopping the automatic updates will help to keep the buggy update from being installed in a timely manner till there’s a fix that can be permanent.

To avoid the updating KB5000802 follow these steps:

  1. Open Settings.
  2. Click on Update & Security.
  3. Click on Windows Update.
  4. Click the Advanced options button.Source: Windows Central
  5. Under the “Pause updates” section, use the Pause until drop-down menu and select the last date available.

Once you have completed these steps Windows Update will no longer attempt to install cumulative updates after the date you specify in the settings.

Although it isn’t recommended to run a system without security and maintenance updates, you are able to turn off Windows Update using the Local Group Policy Editor as well as the Registry.

How do I solve win32kfull.sys BSOD after March 2021 update KB5000802


The solution to BSOD is to roll the restore back on your PC or manually deinstalling the update. To remove the update, take these actions:

  1. Open Settings > Update & Security > Windows Update.
  2. Click on ‘View Update History’
  3. Click on ‘Uninstall updates’ link.
  4. Locate the update (KB5000802 and/or KB5000808) and click on ‘Uninstall’.
  5. Return to Settings > Update & Security > Windows Update.
  6. Click Pause Updates
  7. Restart the Computer
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These updates can also be removed via an elevated Command Prompt.

  1. Open a Command Prompt with Administrator rights. Click on the Start button and type “cmd”. The following will be displayed.
  2. Click Run as Administrator on the right to open the Command Prompt Window. Accept the prompt to open with elevated rights and make changes to the computer.
  3. In the Command Prompt enter the following command and press enter.
  4. The Stand alone install will launch and remove the Update.
  5. Repeat the process for the second update by entering – wusa /uninstall /kb:5000808
  6. Reboot your PC when the installer has finished removing the Updates and the BSOD problem will be resolved.

We anticipate that the update collection of files to be released by Microsoft in the near future. At present, stopping Updates Updates is the best method to restore your capability to print.

For more information about the KB5000802 update, go to the Microsoft documentation site.

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